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Answers to the questions people ask most. Can't find yours? Ask , or write to hello@evai.co.

Help

Getting started

How do I get access?
is in closed beta and opens by invitation. Request access on evai.co with your email; we email you when it's your turn.
I have an invite code. What now?
Go to Sign up and enter your code (it looks like EVAI-XXXX-XXXX), then create your account.
How do I log in?
With your email: we send you a 6-digit code, valid for an hour. No password needed.
What happens during setup?
Two steps. First your name or brand, what you are, your region and your accounts. Then pick 1 to 3 topics you mostly post about.
How long until I see results?
The setup screen shows how long is left, and your first morning brief arrives when setup is done.
Help

Accounts and niche

Which platforms work?
TikTok, Instagram Reels and YouTube Shorts: stats, breakouts in your niche and posting.
How many accounts can I add?
As many as your plan has room for: 3, 4, 5, 6 or 10. Agency profiles take up to 10 each.
I added the wrong account.
Use “Wrong account? Change it” on the setup screen, or change your accounts in Settings.
What are Similar accounts?
Accounts like yours that follows every day, regional and worldwide, so you can compare and spot what works.
Can I change my niche?
Yes, any time.
How is “× normal” worked out?
Views divided by the median views of the account's posts from 2 to 120 days old.
Help

Credits and billing

How do credits work?
Studio tools cost credits, and you always see the price before you start. Your plan comes with credits, and you can top up any time.
What does a credit cost?
€0.01. Buy any amount from €10 to €500 in steps of €10.
Do credits expire?
Plan credits expire at the end of the month. Bought credits stay valid for 12 months.
What if a tool fails?
You get the credits back.
Are prices with VAT?
Yes, all prices include VAT. See Pricing.
Where are my invoices?
Settings → Subscription, through Stripe's secure customer portal.
Help

Studio

What can I make in Studio?
Clips from long videos and podcasts, subtitles, short edits, Trial reels, dubbing and more. See Studio.
Which links can I paste?
YouTube, TikTok and Instagram video links, or upload a file.
How long are my uploads kept?
30 days after you last use them. Your plan holds 100 GB (Agency 500 GB, Creator Studio 25 GB).
Can I dub into other languages?
Yes, 25 languages, in your own voice.
Can I post from ?
Yes. The Planner posts to TikTok, Instagram and YouTube through your connected accounts.
Help

Agencies

Can my agency manage clients?
Yes. Agencies run every client's accounts from one place, each with its own breakouts, plan and reports.
What's in Agency?
10 profiles × 3 accounts, 5 seats, follower history and 50,000 credits a month, €499. Extra accounts are €15 a month each, up to 10 per profile.
Can my client see their own profile?
Yes. Client access gives your client's team a login that sees only their profile, never your other profiles, settings, billing or team. You choose if they can chat, use Studio, edit ideas or see credits.
Help

Ask and MCP

What can I ask?
Anything about your accounts, your niche and your plan: plan my week, write hooks, why a video flopped.
Can I use in Claude or ChatGPT?
Yes. Add https://www.evai.co/mcp as a connector, log in with and allow it. See API & MCP.
Help

Privacy and account

Is my data private?
Yes. Only you and the people you invite see your accounts, videos and plans. We don't sell personal data, and our AI providers don't use it to train their models.
How do I cancel?
In Settings → Subscription. Your plan runs to the end of the period you paid for.
How do I delete my account?
Settings → Account → Delete account. It deletes your login and everything keeps for you: briefs, ideas, chats, Studio projects, clips and credits. A running subscription ends that day. This can't be undone.
My public account shows up in and I don't want that.
Write to hello@evai.co and we'll stop using it.